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After purchase emails
Your store already sends the order confirmation. The after-purchase flow sends what comes next: help, a review request and a reason to order again.
What the flow does
When an order comes in, the flow starts within a minute and waits. It does not replace your store’s order and shipping emails. It follows them up.
- Starts on a new store order.
- Leaves order confirmations to your store.
- Uses review and product blocks from Campaigns.
Unsolve's default timing
After three days: how to use it
Care tips, instructions or a short how-to. Help the product do its job.
After two weeks: ask for a review
A plain question with a review block. By now they have used it.
After a month: what goes with it
A few products that fit the order. Or, for things that run out, a reminder to reorder.
What to change
The delays
Match them to your product. Coffee runs out in weeks, a lamp never does.
The review moment
Ask after people have had time to use it. Slow delivery means a later review email.
The follow-up products
Pick products that really go with the order. Fewer is better.
How it shows up in Reports
Each email has its own line. You see which ones lead to a second order.
- Revenue per email, based on store orders.
- Which products sold after each email.
- Unsubscribes and bounces as plain numbers.
Questions
Does this replace my order confirmation?
No. Your store keeps sending order and shipping emails. This flow comes after them.
Can I use it for refill or reorder reminders?
Yes. Set the last delay to roughly when the product runs out. That works well for beauty and coffee.
Do customers get this after every order?
The flow starts on each order. Keep the content general enough that a second or third run still makes sense.
You have enough solutions.
Get the one that takes things away.
