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Order mail and marketing mail, sorted
If you use Brevo for both transactional and marketing email, the move starts with one question: which mail goes where?
If you use Brevo for order mail and marketing
Unsolve is built for marketing email: campaigns and four flows. Order confirmations and shipping updates are a different job. Before you switch, check what each of your emails is for.
- Marketing email (newsletters, promotions, flows) moves to Unsolve.
- Order confirmations and shipping mail: WooCommerce and Shopify send these themselves. Check where yours come from today.
- Do not cut off a sender before you know what it sends.
The move from Brevo
Sort your emails
List every email you send and mark it transactional or marketing. Only the marketing list moves.
Export your contacts as CSV
Download the contact export from Brevo. Keep the column that shows who agreed to marketing email.
Import and rebuild
Upload the CSV. Only consented contacts come in. Then turn on the four ready-made flows: welcome, abandoned cart, after purchase, win-back.
Fix your domain records
Add the SPF, DKIM and DMARC records Unsolve shows you. A domain has one SPF record, so if another service still sends for you, merge both into that one record.
Warm up
Send to your most engaged contacts first and grow the volume over a few weeks.
What you leave behind
A mixed list
Buyers who only get order mail are not marketing subscribers. They stay out unless they agreed to receive email.
One tool for every job
Unsolve does marketing email for stores, and only that. That is the trade.
Old reports
They stay in your old tool. Export what you want to keep.
Questions about switching from Brevo
Does Unsolve send order confirmations?
Unsolve is for marketing email. Order confirmations and shipping updates are sent by your store platform or the service you use for them now.
Can I keep two services on one domain?
Yes. Merge them into one SPF record and give each its own DKIM key. Unsolve shows you the records it needs.
Are all my customers imported?
No. Only people who agreed to receive email. A customer who only bought is not automatically a subscriber.
Who do I ask if I get stuck?
Email hello@unsolve.io. We reply within one working day.
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